A survey that came out this morning shows that an overwhelming proportion of people in this country who use blood glucose meters really like the ones that Bayer makes. But the meters that the other three leading manufacturers make aren’t far behind.
These results surprise me. With all the complaints that I get here about the inaccuracy and lack of precision of our meters I didn’t expect the degree of satisfaction that this survey reported. Either they know something that we don’t or ignorance is bliss.
In any case, meters made by Bayer AG, the German pharmaceutical and chemical company, ranked highest in customer satisfaction in a J.D. Power survey of 2,024 people with type 1 and type 2 diabetes. “Bayer ranks highest in satisfaction with a score of 843, performing particularly well in meter performance; ease of use; design; features; and cost of test strips,” J.D. Power says. Since the survey is calculated on a 1,000 point scale, let’s just say that 84 percent of the users that they surveyed are satisfied with Bayer meters.
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